A: AutoShip program allows you to receive a 15% discount off of your order of NuVet Plus and 10% off of your order of NuJoint Plus®. It is an automatic refill of your NuVet Labs supplements and the shipping frequency is calculated according to the number of pets you have and how many supplements they each get per day. As long as you stay on the program you will continue to receive the discount, although you may cancel at any time for any reason with no cancellation fees or penalties.
Q: How do I check the status or make changes to an existing AutoShip order?
A: For any inquiries or changes to an existing AutoShip order, please call our toll-free number (1-800-474-7044). A customer service representative will be happy to provide you with the requested information or make any desired updates to your order. This includes changing the next ship date, quantity of product, frequency, shipping address or payment method, as well as cancellation of an AutoShip order. We request that customers contact us prior to the ship date of the order to which they wish to make changes. (Please note, orders with a scheduled ship date that falls on a holiday or weekend are shipped the preceding business day.)